inSideWS

Click here for a complete list of operations.

PointOfContact_Update

Test

The test form is only available for requests from the local machine.

SOAP 1.1

The following is a sample SOAP 1.1 request and response. The placeholders shown need to be replaced with actual values.

POST /insidews/insidews.asmx HTTP/1.1
Host: home-c8.incontact.com
Content-Type: text/xml; charset=utf-8
Content-Length: length
SOAPAction: "http://inlogin.com/inSideWS/PointOfContact_Update"

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Header>
    <inCredentials xmlns="http://inlogin.com/inSideWS">
      <busNo>int</busNo>
      <password>string</password>
      <partnerPassword>string</partnerPassword>
      <timeZoneName>string</timeZoneName>
      <DialerDSNName>string</DialerDSNName>
      <DialerDSNUserID>string</DialerDSNUserID>
      <DialerDSNPassword>string</DialerDSNPassword>
    </inCredentials>
  </soap:Header>
  <soap:Body>
    <PointOfContact_Update xmlns="http://inlogin.com/inSideWS">
      <pointOfContact>
        <ContactCode>int</ContactCode>
        <ContactDescription>string</ContactDescription>
        <Status>Active or InActive or CURR or DISC</Status>
        <Notes>string</Notes>
        <ScriptName>string</ScriptName>
        <DefaultSkillNo>int</DefaultSkillNo>
        <MediaType>Undefined or EMail or FAX or Chat or PhoneCall or VoiceMail or WorkItem or SMS or Social</MediaType>
        <PhoneNumber>string</PhoneNumber>
        <EmailAddress>string</EmailAddress>
        <ChatName>string</ChatName>
        <OutboundSkill>boolean</OutboundSkill>
        <SLASeconds>int</SLASeconds>
        <CampaignNo>int</CampaignNo>
        <CampaignName>string</CampaignName>
        <LastModified>dateTime</LastModified>
        <logoURL>string</logoURL>
        <IVRReportEnabled>boolean</IVRReportEnabled>
        <BusinessContinuityMode>int</BusinessContinuityMode>
        <ForwardToNumber>string</ForwardToNumber>
        <ChatProfileID>int</ChatProfileID>
      </pointOfContact>
    </PointOfContact_Update>
  </soap:Body>
</soap:Envelope>

HTTP/1.1 200 OK
Content-Type: text/xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <PointOfContact_UpdateResponse xmlns="http://inlogin.com/inSideWS" />
  </soap:Body>
</soap:Envelope>

SOAP 1.2

The following is a sample SOAP 1.2 request and response. The placeholders shown need to be replaced with actual values.

POST /insidews/insidews.asmx HTTP/1.1
Host: home-c8.incontact.com
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Header>
    <inCredentials xmlns="http://inlogin.com/inSideWS">
      <busNo>int</busNo>
      <password>string</password>
      <partnerPassword>string</partnerPassword>
      <timeZoneName>string</timeZoneName>
      <DialerDSNName>string</DialerDSNName>
      <DialerDSNUserID>string</DialerDSNUserID>
      <DialerDSNPassword>string</DialerDSNPassword>
    </inCredentials>
  </soap12:Header>
  <soap12:Body>
    <PointOfContact_Update xmlns="http://inlogin.com/inSideWS">
      <pointOfContact>
        <ContactCode>int</ContactCode>
        <ContactDescription>string</ContactDescription>
        <Status>Active or InActive or CURR or DISC</Status>
        <Notes>string</Notes>
        <ScriptName>string</ScriptName>
        <DefaultSkillNo>int</DefaultSkillNo>
        <MediaType>Undefined or EMail or FAX or Chat or PhoneCall or VoiceMail or WorkItem or SMS or Social</MediaType>
        <PhoneNumber>string</PhoneNumber>
        <EmailAddress>string</EmailAddress>
        <ChatName>string</ChatName>
        <OutboundSkill>boolean</OutboundSkill>
        <SLASeconds>int</SLASeconds>
        <CampaignNo>int</CampaignNo>
        <CampaignName>string</CampaignName>
        <LastModified>dateTime</LastModified>
        <logoURL>string</logoURL>
        <IVRReportEnabled>boolean</IVRReportEnabled>
        <BusinessContinuityMode>int</BusinessContinuityMode>
        <ForwardToNumber>string</ForwardToNumber>
        <ChatProfileID>int</ChatProfileID>
      </pointOfContact>
    </PointOfContact_Update>
  </soap12:Body>
</soap12:Envelope>

HTTP/1.1 200 OK
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <PointOfContact_UpdateResponse xmlns="http://inlogin.com/inSideWS" />
  </soap12:Body>
</soap12:Envelope>