inSideWS

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ContactState_GetList

Test

The test form is only available for requests from the local machine.

SOAP 1.1

The following is a sample SOAP 1.1 request and response. The placeholders shown need to be replaced with actual values.

POST /insidews/insidews.asmx HTTP/1.1
Host: home-c8.incontact.com
Content-Type: text/xml; charset=utf-8
Content-Length: length
SOAPAction: "http://inlogin.com/inSideWS/ContactState_GetList"

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Header>
    <inCredentials xmlns="http://inlogin.com/inSideWS">
      <busNo>int</busNo>
      <password>string</password>
      <partnerPassword>string</partnerPassword>
      <timeZoneName>string</timeZoneName>
      <DialerDSNName>string</DialerDSNName>
      <DialerDSNUserID>string</DialerDSNUserID>
      <DialerDSNPassword>string</DialerDSNPassword>
    </inCredentials>
  </soap:Header>
  <soap:Body>
    <ContactState_GetList xmlns="http://inlogin.com/inSideWS">
      <contactID>long</contactID>
    </ContactState_GetList>
  </soap:Body>
</soap:Envelope>

HTTP/1.1 200 OK
Content-Type: text/xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <ContactState_GetListResponse xmlns="http://inlogin.com/inSideWS">
      <ContactState_GetListResult>
        <inContactState>
          <ContactID>long</ContactID>
          <StateIndex>int</StateIndex>
          <State>Undefined or Abandoned or Routing or Released or Active or Transfer or Inbound or Outbound or Hold or Prequeue or Inqueue or PostQueue or Interrupted or Busy or Conference or CallBack or Spawned or PlaceCall or EndContact or EmailDiscard or EmailReply or EmailForward or EmailTransfer or CallbackPending or Refused or Preview or OutboundPending or PauseDetection or OutboundAbandon or Answered or PrequeueAbandon or OutboundCalledPartyHangUp or Parked</State>
          <StartDate>dateTime</StartDate>
          <IsWarehoused>boolean</IsWarehoused>
          <DurationSec>int</DurationSec>
          <SkillNo>int</SkillNo>
          <SkillName>string</SkillName>
          <AgentNo>int</AgentNo>
          <DigitalContactState>string</DigitalContactState>
          <DigitalContactStateId>int</DigitalContactStateId>
        </inContactState>
        <inContactState>
          <ContactID>long</ContactID>
          <StateIndex>int</StateIndex>
          <State>Undefined or Abandoned or Routing or Released or Active or Transfer or Inbound or Outbound or Hold or Prequeue or Inqueue or PostQueue or Interrupted or Busy or Conference or CallBack or Spawned or PlaceCall or EndContact or EmailDiscard or EmailReply or EmailForward or EmailTransfer or CallbackPending or Refused or Preview or OutboundPending or PauseDetection or OutboundAbandon or Answered or PrequeueAbandon or OutboundCalledPartyHangUp or Parked</State>
          <StartDate>dateTime</StartDate>
          <IsWarehoused>boolean</IsWarehoused>
          <DurationSec>int</DurationSec>
          <SkillNo>int</SkillNo>
          <SkillName>string</SkillName>
          <AgentNo>int</AgentNo>
          <DigitalContactState>string</DigitalContactState>
          <DigitalContactStateId>int</DigitalContactStateId>
        </inContactState>
      </ContactState_GetListResult>
    </ContactState_GetListResponse>
  </soap:Body>
</soap:Envelope>

SOAP 1.2

The following is a sample SOAP 1.2 request and response. The placeholders shown need to be replaced with actual values.

POST /insidews/insidews.asmx HTTP/1.1
Host: home-c8.incontact.com
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Header>
    <inCredentials xmlns="http://inlogin.com/inSideWS">
      <busNo>int</busNo>
      <password>string</password>
      <partnerPassword>string</partnerPassword>
      <timeZoneName>string</timeZoneName>
      <DialerDSNName>string</DialerDSNName>
      <DialerDSNUserID>string</DialerDSNUserID>
      <DialerDSNPassword>string</DialerDSNPassword>
    </inCredentials>
  </soap12:Header>
  <soap12:Body>
    <ContactState_GetList xmlns="http://inlogin.com/inSideWS">
      <contactID>long</contactID>
    </ContactState_GetList>
  </soap12:Body>
</soap12:Envelope>

HTTP/1.1 200 OK
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <ContactState_GetListResponse xmlns="http://inlogin.com/inSideWS">
      <ContactState_GetListResult>
        <inContactState>
          <ContactID>long</ContactID>
          <StateIndex>int</StateIndex>
          <State>Undefined or Abandoned or Routing or Released or Active or Transfer or Inbound or Outbound or Hold or Prequeue or Inqueue or PostQueue or Interrupted or Busy or Conference or CallBack or Spawned or PlaceCall or EndContact or EmailDiscard or EmailReply or EmailForward or EmailTransfer or CallbackPending or Refused or Preview or OutboundPending or PauseDetection or OutboundAbandon or Answered or PrequeueAbandon or OutboundCalledPartyHangUp or Parked</State>
          <StartDate>dateTime</StartDate>
          <IsWarehoused>boolean</IsWarehoused>
          <DurationSec>int</DurationSec>
          <SkillNo>int</SkillNo>
          <SkillName>string</SkillName>
          <AgentNo>int</AgentNo>
          <DigitalContactState>string</DigitalContactState>
          <DigitalContactStateId>int</DigitalContactStateId>
        </inContactState>
        <inContactState>
          <ContactID>long</ContactID>
          <StateIndex>int</StateIndex>
          <State>Undefined or Abandoned or Routing or Released or Active or Transfer or Inbound or Outbound or Hold or Prequeue or Inqueue or PostQueue or Interrupted or Busy or Conference or CallBack or Spawned or PlaceCall or EndContact or EmailDiscard or EmailReply or EmailForward or EmailTransfer or CallbackPending or Refused or Preview or OutboundPending or PauseDetection or OutboundAbandon or Answered or PrequeueAbandon or OutboundCalledPartyHangUp or Parked</State>
          <StartDate>dateTime</StartDate>
          <IsWarehoused>boolean</IsWarehoused>
          <DurationSec>int</DurationSec>
          <SkillNo>int</SkillNo>
          <SkillName>string</SkillName>
          <AgentNo>int</AgentNo>
          <DigitalContactState>string</DigitalContactState>
          <DigitalContactStateId>int</DigitalContactStateId>
        </inContactState>
      </ContactState_GetListResult>
    </ContactState_GetListResponse>
  </soap12:Body>
</soap12:Envelope>