inSideWS Web Service

inSideWS

Click here for a complete list of operations.

Agent_AddOrUpdateWithAgentSkills

Test

The test form is only available for requests from the local machine.

SOAP 1.1

The following is a sample SOAP 1.1 request and response. The placeholders shown need to be replaced with actual values.

POST /insidews/insidews.asmx HTTP/1.1
Host: home-c8.incontact.com
Content-Type: text/xml; charset=utf-8
Content-Length: length
SOAPAction: "http://inlogin.com/inSideWS/Agent_AddOrUpdateWithAgentSkills"

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Header>
    <inCredentials xmlns="http://inlogin.com/inSideWS">
      <busNo>int</busNo>
      <password>string</password>
      <partnerPassword>string</partnerPassword>
      <timeZoneName>string</timeZoneName>
      <DialerDSNName>string</DialerDSNName>
      <DialerDSNUserID>string</DialerDSNUserID>
      <DialerDSNPassword>string</DialerDSNPassword>
    </inCredentials>
  </soap:Header>
  <soap:Body>
    <Agent_AddOrUpdateWithAgentSkills xmlns="http://inlogin.com/inSideWS">
      <agent>
        <AgentNo>int</AgentNo>
        <Password>string</Password>
        <TeamNo>int</TeamNo>
        <FirstName>string</FirstName>
        <MiddleName>string</MiddleName>
        <LastName>string</LastName>
        <Email>string</Email>
        <Status>Active or InActive or CURR or DISC</Status>
        <Notes>string</Notes>
        <SecurityProfileID>int</SecurityProfileID>
        <ReportTo>int</ReportTo>
        <InternalID>string</InternalID>
        <UserName>string</UserName>
        <UserNameDomain>string</UserNameDomain>
        <ChatRefusalTimeout>int</ChatRefusalTimeout>
        <PhoneCallRefusalTimeout>int</PhoneCallRefusalTimeout>
        <VoiceMailRefusalTimeout>int</VoiceMailRefusalTimeout>
        <WorkItemRefusalTimeout>int</WorkItemRefusalTimeout>
        <AgentPatternID>int</AgentPatternID>
        <AgentTimeZone>string</AgentTimeZone>
        <CountryCode>string</CountryCode>
        <StateCode>string</StateCode>
        <City>string</City>
        <Location>string</Location>
        <HireDate>dateTime</HireDate>
        <TerminationDate>dateTime</TerminationDate>
        <HourlyCost>decimal</HourlyCost>
        <RehireStatusEligible>boolean</RehireStatusEligible>
        <EmploymentType>string</EmploymentType>
        <Referral>string</Referral>
        <AtHomeWorker>boolean</AtHomeWorker>
        <HiringSource>string</HiringSource>
        <NTLoginName>string</NTLoginName>
        <Custom1>string</Custom1>
        <Custom2>string</Custom2>
        <Custom3>string</Custom3>
        <Custom4>string</Custom4>
        <Custom5>string</Custom5>
        <EmailRefusalTimeout>int</EmailRefusalTimeout>
        <DocumentRefusalTimeout>int</DocumentRefusalTimeout>
        <UseTeamMaxConcurrentChats>boolean</UseTeamMaxConcurrentChats>
        <MaxConcurrentChats>int</MaxConcurrentChats>
        <TeamName>string</TeamName>
        <LastLogin>dateTime</LastLogin>
        <LastModified>dateTime</LastModified>
        <CurrentState>string</CurrentState>
        <CurrentStationID>int</CurrentStationID>
        <CurrentSkillNo>int</CurrentSkillNo>
        <CurrentSkillName>string</CurrentSkillName>
        <ReportToName>string</ReportToName>
        <ReportToFirstName>string</ReportToFirstName>
        <ReportToLastName>string</ReportToLastName>
        <CreateDate>dateTime</CreateDate>
        <EndDate>dateTime</EndDate>
        <IsSupervisor>boolean</IsSupervisor>
      </agent>
      <agentSkills>
        <inAgentSkill>
          <SkillNo>int</SkillNo>
          <AgentNo>int</AgentNo>
          <Enabled>boolean</Enabled>
          <Proficiency>Undefined or Highest or High or Medium or Low or Lowest</Proficiency>
          <LastModified>dateTime</LastModified>
        </inAgentSkill>
        <inAgentSkill>
          <SkillNo>int</SkillNo>
          <AgentNo>int</AgentNo>
          <Enabled>boolean</Enabled>
          <Proficiency>Undefined or Highest or High or Medium or Low or Lowest</Proficiency>
          <LastModified>dateTime</LastModified>
        </inAgentSkill>
      </agentSkills>
    </Agent_AddOrUpdateWithAgentSkills>
  </soap:Body>
</soap:Envelope>

HTTP/1.1 200 OK
Content-Type: text/xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <Agent_AddOrUpdateWithAgentSkillsResponse xmlns="http://inlogin.com/inSideWS">
      <Agent_AddOrUpdateWithAgentSkillsResult>int</Agent_AddOrUpdateWithAgentSkillsResult>
    </Agent_AddOrUpdateWithAgentSkillsResponse>
  </soap:Body>
</soap:Envelope>

SOAP 1.2

The following is a sample SOAP 1.2 request and response. The placeholders shown need to be replaced with actual values.

POST /insidews/insidews.asmx HTTP/1.1
Host: home-c8.incontact.com
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Header>
    <inCredentials xmlns="http://inlogin.com/inSideWS">
      <busNo>int</busNo>
      <password>string</password>
      <partnerPassword>string</partnerPassword>
      <timeZoneName>string</timeZoneName>
      <DialerDSNName>string</DialerDSNName>
      <DialerDSNUserID>string</DialerDSNUserID>
      <DialerDSNPassword>string</DialerDSNPassword>
    </inCredentials>
  </soap12:Header>
  <soap12:Body>
    <Agent_AddOrUpdateWithAgentSkills xmlns="http://inlogin.com/inSideWS">
      <agent>
        <AgentNo>int</AgentNo>
        <Password>string</Password>
        <TeamNo>int</TeamNo>
        <FirstName>string</FirstName>
        <MiddleName>string</MiddleName>
        <LastName>string</LastName>
        <Email>string</Email>
        <Status>Active or InActive or CURR or DISC</Status>
        <Notes>string</Notes>
        <SecurityProfileID>int</SecurityProfileID>
        <ReportTo>int</ReportTo>
        <InternalID>string</InternalID>
        <UserName>string</UserName>
        <UserNameDomain>string</UserNameDomain>
        <ChatRefusalTimeout>int</ChatRefusalTimeout>
        <PhoneCallRefusalTimeout>int</PhoneCallRefusalTimeout>
        <VoiceMailRefusalTimeout>int</VoiceMailRefusalTimeout>
        <WorkItemRefusalTimeout>int</WorkItemRefusalTimeout>
        <AgentPatternID>int</AgentPatternID>
        <AgentTimeZone>string</AgentTimeZone>
        <CountryCode>string</CountryCode>
        <StateCode>string</StateCode>
        <City>string</City>
        <Location>string</Location>
        <HireDate>dateTime</HireDate>
        <TerminationDate>dateTime</TerminationDate>
        <HourlyCost>decimal</HourlyCost>
        <RehireStatusEligible>boolean</RehireStatusEligible>
        <EmploymentType>string</EmploymentType>
        <Referral>string</Referral>
        <AtHomeWorker>boolean</AtHomeWorker>
        <HiringSource>string</HiringSource>
        <NTLoginName>string</NTLoginName>
        <Custom1>string</Custom1>
        <Custom2>string</Custom2>
        <Custom3>string</Custom3>
        <Custom4>string</Custom4>
        <Custom5>string</Custom5>
        <EmailRefusalTimeout>int</EmailRefusalTimeout>
        <DocumentRefusalTimeout>int</DocumentRefusalTimeout>
        <UseTeamMaxConcurrentChats>boolean</UseTeamMaxConcurrentChats>
        <MaxConcurrentChats>int</MaxConcurrentChats>
        <TeamName>string</TeamName>
        <LastLogin>dateTime</LastLogin>
        <LastModified>dateTime</LastModified>
        <CurrentState>string</CurrentState>
        <CurrentStationID>int</CurrentStationID>
        <CurrentSkillNo>int</CurrentSkillNo>
        <CurrentSkillName>string</CurrentSkillName>
        <ReportToName>string</ReportToName>
        <ReportToFirstName>string</ReportToFirstName>
        <ReportToLastName>string</ReportToLastName>
        <CreateDate>dateTime</CreateDate>
        <EndDate>dateTime</EndDate>
        <IsSupervisor>boolean</IsSupervisor>
      </agent>
      <agentSkills>
        <inAgentSkill>
          <SkillNo>int</SkillNo>
          <AgentNo>int</AgentNo>
          <Enabled>boolean</Enabled>
          <Proficiency>Undefined or Highest or High or Medium or Low or Lowest</Proficiency>
          <LastModified>dateTime</LastModified>
        </inAgentSkill>
        <inAgentSkill>
          <SkillNo>int</SkillNo>
          <AgentNo>int</AgentNo>
          <Enabled>boolean</Enabled>
          <Proficiency>Undefined or Highest or High or Medium or Low or Lowest</Proficiency>
          <LastModified>dateTime</LastModified>
        </inAgentSkill>
      </agentSkills>
    </Agent_AddOrUpdateWithAgentSkills>
  </soap12:Body>
</soap12:Envelope>

HTTP/1.1 200 OK
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <Agent_AddOrUpdateWithAgentSkillsResponse xmlns="http://inlogin.com/inSideWS">
      <Agent_AddOrUpdateWithAgentSkillsResult>int</Agent_AddOrUpdateWithAgentSkillsResult>
    </Agent_AddOrUpdateWithAgentSkillsResponse>
  </soap12:Body>
</soap12:Envelope>